
Winning the Switch: How Community Institutions Can Use Tech to Capture Growing SMBs
Market analysis on how community institutions capture growing SMB relationships.
Building a primary relationship takes more than winning the account. Onsetto created the Operating Relationship Framework and the first Commercial Banking Operating Platform to put it into action—giving financial institutions a repeatable model for achieving relationship primacy.

Switches
Track business customers switching to the bank
A repeatable methodology for identifying, activating, expanding, and retaining primary operating relationships.
Discover businesses before the first conversation.
Transition operating activity into the primary banking relationship.
Turn operating activity into treasury growth.
Strengthen long-term commercial relationships.
Three growth strategies put the Operating Relationship Framework into action - helping financial institutions identify opportunities, activate relationships, and expand their value over time.
Onsetto is built in collaboration with commercial banking leaders. Their experience shapes our platform, our framework, and how we think about building primary relationships.























“Transitioning your bank accounts to a new banking partner can be a manual and fragmented process. We sought out Onsetto, as a tool to assist our team in providing the most seamless and guided approach to transitioning accounts. We are excited for this partnership.”
“One of our biggest challenges is the lag between account opening and meaningful funding. Onsetto's emphasis on accelerating funding through guided switching and recommendations was compelling to us, and we're looking forward to seeing how it shortens time to value for our clients”
“Onsetto's approach to identifying core operating components early in the relationship and their willingness to partner with us in these early stages of enhancing their product are the key reasons we chose to move forward. We believe this will help us establish stronger primary relationships sooner”
“We were attracted to Onsetto's prospecting capabilities because they help shift business development from reactive to proactive. The ability to surface operating activity and treasury potential earlier in the sales process is something we believe will help our bankers win more qualified business relationships.”
“At Live Oak Bank, we are committed to helping business owners succeed with banking experiences that are simpler, easier, faster, and more efficient. SwitchAssist provides a structured approach that helps reduce friction, improve onboarding, and accelerate activation so customers can realize value from their banking relationship more quickly.”
Built with bankers. Proven in banking. Designed for the operating relationship.
See how Onsetto works →You've seen the framework. Now benchmark your bank.
Business Banking Activation Index
See how your institution performs across the four stages that build primary operating relationships - and where your greatest opportunities exist.
Executive Scorecard · Preview
Your Activation Score
?? / 100
Peer Median
58
Are you above the peer median - or leaving relationship growth on the table?
Identify
?Activate
?Expand
?Retain
?Your #1 Growth Opportunity
Revealed with your results
Original research and executive perspectives on commercial banking relationships.
Tell us about your institution and your growth priorities. We’ll show you how Onsetto can help build stronger primary business banking relationships.